SOC 43-4051 · Boston-Cambridge, MA · BLS OEWS May 2024
The median salary for Customer Service Representatives in Boston-Cambridge is $53,534 per year ($25.74/hr). This is 25% higher than the national median of $42,827. The middle 50% earn between $44,954 and $62,686 annually. Top earners at the 90th percentile reach $78,416.
| Percentile | Hourly Rate | Annual Salary | vs National |
|---|---|---|---|
| P10 | $18.44 | $38,350 | +25.0% |
| P25 | $21.61 | $44,954 | +25.0% |
| P50MEDIAN | $25.74 | $53,534 | +25.0% |
| P75 | $30.14 | $62,686 | +25.0% |
| P90 | $37.70 | $78,416 | +25.0% |
The overall labor market contracted slightly in February: 5.0M separations vs 4.8M hires. Hiring rate hit 3.1%, the lowest since April 2020. The "Great Stay" persists with quits at 1.9% for 8 consecutive months.
The median (P50) annual salary for Customer Service Representatives in Boston-Cambridge is approximately $53,534, based on BLS OEWS May 2024 data adjusted for regional cost factors. This is 25% higher than the national median of $42,827.
Entry-level Customer Service Representatives (10th percentile) in Boston-Cambridge earn approximately $38,350 per year. The 25th percentile is $44,954. Top earners (90th percentile) reach $78,416.
Boston-Cambridge pays 25% higher than the national average. The national P50 is $42,827 vs $53,534 in Boston-Cambridge. Based on BLS national data adjusted for regional cost factors.
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