SOC 43-4051 · Massachusetts · BLS OEWS May 2024
The median salary for Customer Service Representatives in Massachusetts is $50,964 per year ($24.50/hr). This is 19% higher than the national median of $42,827. The middle 50% earn between $42,796 and $59,677 annually. Top earners at the 90th percentile reach $74,652.
| Percentile | Hourly Rate | Annual Salary | vs National |
|---|---|---|---|
| P10 | $17.55 | $36,509 | +19.0% |
| P25 | $20.58 | $42,796 | +19.0% |
| P50MEDIAN | $24.50 | $50,964 | +19.0% |
| P75 | $28.69 | $59,677 | +19.0% |
| P90 | $35.89 | $74,652 | +19.0% |
The overall labor market contracted slightly in February: 5.0M separations vs 4.8M hires. Hiring rate hit 3.1%, the lowest since April 2020. The "Great Stay" persists with quits at 1.9% for 8 consecutive months.
The median (P50) annual salary for Customer Service Representatives in Massachusetts is approximately $50,964, based on BLS OEWS May 2024 data adjusted for regional cost factors. This is 19% higher than the national median of $42,827.
Entry-level Customer Service Representatives (10th percentile) in Massachusetts earn approximately $36,509 per year. The 25th percentile is $42,796. Top earners (90th percentile) reach $74,652.
Massachusetts pays 19% higher than the national average. The national P50 is $42,827 vs $50,964 in Massachusetts. Based on BLS national data adjusted for regional cost factors.
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